Cultural Brokerage

Our cultural brokers help clients understand and negotiate the cultural differences between Canadian culture and other cultures, for successful communication outcomes.

When a successful businessman from Edmonton wants to send some product samples to a team of potential stakeholders in Japan, should he/she follow a certain etiquette? Gift wrap the samples? When a female Social Services worker in Calgary needs to interview a Muslim family at their home and is accompanied by a male interpreter, should they both come in at the same time?

Often, lack of knowledge of cultural differences comprising etiquette, principles, and socio-religious values could have disastrous effects.  Words Without Borders offers cultural facilitation services either in the form of training or one-on-one on-site facilitation in business, legal, governmental, official and other contexts.  Our experts are not only bilingual, but they are also well-versed in the cultural norms, the dos and don’ts, and the protocols implicitly intertwined in any correspondence between different cultural groups.